Frequently Asked Questions

​Are you qualified / insured to do treatments on my hair?

I am NVQ Level 3 qualified in XXXXXXX and I am fully insured. I have extensive salon experience and have completed a variety of other training courses to keep my skills up to date​

What areas do you cover?

I predominantly cover Colchester and Ipswich as well as the surrounding towns & villages. Some areas outside of these may incur a charge to cover my travel costs - this will be confirmed at time of booking.

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I will be travelling to Essex / Suffolk to attend a function. Are you able to provide services at the hotel / venue?

Not a problem. Please remember to book in advance to ensure that I am available on the date you require. Also, please be aware that any bookings at a hotel or other venues may incur a parking fee and possibly a travel fee - this will be confirmed at time of booking.

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I work long hours and find it difficult to get out to have my hair done. Can I arrange for an appointment at my workplace?​

I will be happy to travel to the location of your choice. That means your home, workplace, nursing home, hospital, hotel or any other venue, whatever works for you!

You do not offer a service I usually have in the salon, can you provide this for me?

Please call me to discuss the exact details of the service you require and I will do my very best to provide this service for you.

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Do you have a minimum appointment fee?

No, but if you do need to cancel your appointment please provide at least 48 hours notice

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What methods of payment do you accept?

Currently cash only please​

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Can I get a booking straight away or do I need to book in advance?

This is dependent on availability and the services required.  The majority of the time you will need to book a week or so in advance, and even earlier during busier seasons (Summer and Christmas). However there are times when you may be successful in getting a booking sooner, due to cancellations etc. I try to be as flexible as possible so if an appointment is required urgently I will try my hardest to schedule you in. To avoid disappointment, I recommend you rebook at the time of your service for your next appointment

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What should I do if you are late for my booking?

Please be patient. I strive to always be punctual. On occasion I can be held up due to traffic etc. If it looks like there may be a delay of 15 minutes or more, I will call to inform you.

What should I do to prepare for my appointment?

If you are having a colour treatment please DO NOT shampoo your hair

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When having a complete change of style or colour it can be very useful if you can provide a picture or photo of how you would like it

Do I need to supply anything?

You will need preferably a low back chair to sit on. Depending on the booked services for your appointment, you may also need to supply access to water and electricity. Everything else will be supplied by me

Why do I need a consultation and skin test 48 hours before treatment?

A consultation is required so that we can agree on the exact colours to be used and to determine if you are allergic to the colours that are going to be used. To conduct the skin test a small amount of colour will be applied to your skin - on the arm for example.

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Should I shampoo my hair in preparation for my colour booking?

All of our colours are applied to dry hair, so unless you are requested by Laura to do so, please DO NOT shampoo your hair prior to your appointment.

When you cut my hair will you dry it off afterwards?

Customers who have purchased a colour service have the option of a finger dry (no brushes) or a full blow dry. You must let me know your requirements during the booking process to avoid disappointment.

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 Why do you recommend hair conditioning treatments?​

Hair condition is affected by many factors. Not only the external impact of chemical and physical treatments, even the weather. The internal effects of a clients health and lifestyle are effected by the condition of their hair.

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HAIR EXTENSIONS​

How long does a colour/ treatment take?
The time for a treatment would be the same as in a salon:

A full head can take around 3 / 6 hours
Half head or highlights around 2 / 3 hours
Balmain hair?​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

How long will it last?
Strand by strand method will last around 3 months if you have regular maintenance and protac tape upto 8 weeks.​

Why do I need maintenance?
Maintenance is essential as all hair sheds, with or without extensions. This is normal as on average you will lose 50 – 100 hairs per day. Therefore your extensions will fall out too as a natural process, the maintenance check will reset and replace any fallen out and tighten any that have loosen.

Will it look natural?
Yes completely, I will balance, fit, cut, colour and blend your extensions in such a way that nobody will be able to tell where your real hair finishes and where your extensions start!

Can I just have highlight?
Yes, this is a great way of adding that colour you have always wanted but you or your hairdresser thought maybe too damaging to be done by chemicals. Hair extensions come in many colours and can be cut to lengths to suit you.

How will it feel?
It will feel completely normal, only when running you fingers through you hair will you feel the little bonds, these will be almost invisible. Obviously the extra weight will take a day or two to get used to but a few days later you will forget they are there!! A few people may experience an itchy scalp for a few days, this is normal as your head is just getting used to the extra weight and length. After a couple of days you will be completely used to your new glamorous full head of hair.​

Do I need special shampoo / conditioners?
Most Cermarcel shampoos and conditioners have strong chemicals in them that can break down the bonds over a short period of time, therefore shortening your extensions life time. I have specially designed shampoo and conditioner available starting from only £5.

What preparation do I need to do?
It is essential to prepare properly prior to having extensions and maintenance check done. I will leave you special clarifying shampoo which you will need to use on the day of the fit, NO conditioner or ANY further products can be used on your hair prior to the fit. This will bond the hair better and prolong the life of the extension.

How do I pay?
Payments are cash only and must be paid on the day of the fit. £50 is taken as a non refundable deposit in all cases to pre order the hair. European and Virgin hair is more expensive and would require a 50% deposit of the total cost.

Can I style my hair as normal?​
Yes you can, you can use straightners, curling tongs, hot rollers and all other styling equipment.

Can I colour my hair as normal?
Yes of course, keeping the colour away from the bonds will prolong the life of the extension.

Will I need special brushes?
Yes, the tiny bonds will get caught in a regular brush. I will go through this with you showing you what you can and can’t use. I also have brushes for sale.

What happens If I don’t like my extensions?
This rarely happens, but if you are absolutely sure, do not take them out yourself. I offer a full removal service and will guarantee to leave your hair just how it was originally.

How long does my hair need to be to have extensions?
Hair has to be a minimum of 4” long.

Are extensions uncomfortable?
NO, if applied correctly it will feel like your own in a matter of a few days.

Does my hair need a break between hair extensions?
NO, removal of old extensions and new ones fitted can be done in one session.

Can I have my hair cut as I like?
Yes, I am an experienced stylist and can cut any style you wish.

What is a re-set?
A re-set is putting the extension hair back upto the root area, this needs to be done around 3 months after you first had them put in as the bonds become visable and are more prone to tangle up with other bonds at this point​